Refund policy

At Zeeva Kart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received.
Be in its original packaging.
Include all original tags (if applicable).
Be accompanied by a receipt or proof of purchase.

To start a return, please contact us at:

📧 Email: shoppeero@gmail.com

📱 WhatsApp: +92 312 6603723

Once your return request is approved, we'll provide instructions on how and where to send your item.

Please note: Items returned without prior authorization will not be accepted.

Return Address

The return address will be provided after your return request has been approved by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

A damaged product
A defective item
The wrong product

Contact us within 48 hours of delivery by emailing shoppeero@gmail.com or messaging us on WhatsApp: +92 312 6603723.

We'll review the issue and work quickly to provide an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

Opened or used skincare and beauty products
Personalized or custom-made items
Gift cards
Clearance or sale items
Products damaged due to misuse or improper handling

If you're unsure whether your item qualifies for a return, please contact our support team before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, simply request a return (if eligible). Once your return has been approved, you may place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

Returned products must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.

If you haven't received your refund after 15 business days from approval, please contact us at:

📧 shoppeero@gmail.com

📱 WhatsApp: +92 312 6603723